メイク落としソリューション

When do I get my order?

Each item is custom made to order for you, unless specified.
Below are the processing & approximate domestic U.S. shipping times for each item. (In some cases quicker shipping options are available at checkout) International shipping times may vary. (Please see countries we ship to Internationally).

Note : We work with different production partners worldwide. If you order more than 1 item of a different type they may arrive in different packages at possibly different time frames.  

Business days are Monday thru Friday. 

(Please note: Some products will offer quicker shipping options at checkout)

Collections for Apparel, Bags, Shoes, Accessories & Beauty:

Where will my order ship from? 

We work personally with our production companies with facilities worldwide. If you order more than 1 item that is of different type they may arrive in different packages at possibly different time frames.

What carriers do you use? 

USPS, USPS Priority, DHL Express, DHL Premium, UPS, 4PX , Europe Express, EUB & Fed-Ex.

International Shipping

We currently ship internationally to the following countries:

• UK
• Canada
• Australia
• Italy
• France
• Germany
• Japan
• South Korea
• Singapore
• Hong Kong

Shipping times & carriers vary plus tracking will be provided upon shipment.
(Canadian made items tracking is limited or not available for international & non U.S. shipments)
If you order more than 1 item that is of different type they may arrive in different packages at possibly different time frames.

Note: Profonde Collection is only available for shipment to the U.S. & Canada

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GENERAL RETURNS

Please contact us within 14 days of delivery if you wish to return an item.  All refunds will be submitted via the original payment method used when your placed order. If you wish to return an item, please visit our online Return Portal Here.

Items must be unworn, unwashed and in their original condition. We will NOT accept returns that have been worn, laundered or altered in any way or requested after 14 days of delivery date.

Shipping Charges: Unfortunately, we cannot refund shipping charges

INTERNATIONAL ORDER GENERAL RETURNS

Please contact us within 14 days of delivery if you wish to return an item. All general returns that are not U.S. based, shipping costs for return will be taken care of by customer. Upon receiving item, a refund for purchase price of item will be given.

FAULTY MERCHANDISE RETURNS

If an item is faulty (as per defined below) or an error is made on our part, we will take corrective action. This may include refunding the purchase price and shipping charges or providing a replacement product and a pre-paid shipping label for the incorrect item.

*Faulty or damaged items include: unraveled seams and/or holes that are present BEFORE being washed. Wrong size, color or design. Please check the item before washing as we do not accept returned items that have been laundered.

ORDER  CANCELLATIONS

If you would like to cancel an order you can cancel on our online Guest Returns Portal within one hour or less of when you placed the order.
If after the hour timeframe, you may utilize our online return portal once receiving your item.